Shipping Policy – Digikray Market Academy

Effective Date: 01/09/2025

Company Name: Digikray Market Academy

(“we”, “our”, or “us”)

Website: www.digikray.com

Contact Email: info@digikray.com

At Digikray Market Academy, we are committed to delivering orders in a safe, timely, and efficient manner across India. This Shipping Policy outlines how orders are processed, shipped, and delivered through our Platform. By placing an order, you agree to the terms stated below.

1. General Shipping Terms

1. Digikray Market Academy works with third-party logistics and courier partners to facilitate deliveries across India.
2. All orders are shipped based on seller availability and courier serviceability at the delivery location.
3. Shipping timelines and charges may vary depending on:
4. Product category and seller location
5. Delivery destination and serviceable pin code
6. Selected payment method (prepaid or Cash on Delivery)
7. The Company reserves the right to revise delivery timelines due to operational, logistical, or external factors.

2. Order Processing Time

1. Orders are generally processed within 1–3 business days after successful payment confirmation.
2. Cash on Delivery (COD) orders may require additional verification time.
3. Customized, bulk, or high-value orders may take longer to process.
4. Once dispatched, customers will receive shipment confirmation via email or SMS.

3. Estimated Delivery Timeline

1. Standard delivery time is 4–10 business days from the date of dispatch for most serviceable locations.
2. Delivery timelines are estimates and may vary based on:
3. Seller warehouse location
4. Courier partner availability
5. Regional or remote delivery areas
6. Digikray Market Academy does not guarantee fixed delivery dates.

4. Shipping Charges

1. Shipping charges, if applicable, are clearly displayed at checkout before payment.
2. Free shipping may be offered during special promotions or campaigns.
3. COD orders may include additional handling or service charges.
4. Shipping charges are non-refundable, except where delivery failure is directly attributable to the Company or its logistics partners.

5. Order Tracking

1. After dispatch, customers receive:
2. A tracking number
3. Courier partner details or tracking link
4. Orders can also be tracked by logging into the user account and visiting the My Orders section.
5. Tracking information may take up to 48 hours to update in the system.

6. Multiple Shipments

1. Orders containing multiple items may be shipped separately from different sellers or locations.
2. Items may arrive in separate packages and on different dates.
3. Shipping charges, if applicable, may be calculated per shipment based on seller terms.

7. Failed or Missed Deliveries

1. Courier partners typically attempt delivery up to two times.
2. If delivery attempts fail, the order may be returned to the seller (Return to Origin – RTO).
3. In case of RTO:
4. Prepaid orders may be refunded after deducting return shipping and handling charges
5. COD customers may face restrictions on future COD orders
6. Customers are responsible for ensuring correct address details and availability at the delivery location.

8. Damaged or Tampered Packages

1. If a package appears damaged, opened, or tampered with, do not accept delivery.
2. Report the issue to info@digikray.com within 24 hours of delivery attempt.
3. Once delivery is accepted, Digikray Market Academy is not liable for physical damage or tampering claims.

9. Address Accuracy

1. Customers must provide complete and accurate delivery details at checkout.
2. The Company is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
3. Any re-shipment due to incorrect address information may be chargeable to the customer.

10. Delivery Delays

Delivery may be delayed due to factors such as:

1. Courier backlogs or peak seasons
2. Weather conditions, natural disasters, strikes, or government restrictions
3. Technical or system-related issues

While reasonable efforts are made to ensure timely delivery, Digikray Market Academy is not liable for losses caused by delivery delays beyond its control.

11. Domestic Shipping Only

1. Currently, Digikray Market Academy delivers only within India.
2. International shipping is not supported at this time.

12. Seller Responsibilities

Sellers using the Platform are responsible for:

1. Secure packaging and proper labeling of products
2. Dispatching orders within approved timelines
3. Coordinating with logistics partners for timely handover

Repeated delays or shipment failures may result in penalties or seller account suspension.

13. Company Rights and Liability

1. Digikray Market Academy acts only as a facilitator between buyers, sellers, and logistics partners.
2. The Company is not directly responsible for delays, losses, or damages caused during transit by third-party couriers.
3. Any assistance provided by the Company is at its discretion and limited to the actual order value.

14. Contact and Support

For shipping-related questions or concerns, contact:

Digikray Market Academy

📧 Email: info@digikray.com

🌐 Website: www.digikray.com

🏢 Address: [To be updated]

⏰ Support Hours: Monday – Saturday, 10:00 AM to 6:00 PM

15. Policy Updates

1. Digikray Market Academy reserves the right to update or modify this Shipping Policy at any time without prior notice. The latest version will be published on the Platform, and continued use constitutes acceptance of the revised policy.