Privacy Policy – Digikray

Effective Date: 01/09/2025

Company Name: Digikray (“we,” “our,” or “us”)

Website: [www.digikray.com]

At Digikray, your privacy is our priority. This Privacy Policy describes how we collect, use, store, and protect your information when you use our website, mobile app, or related services (“Platform”). By using the Platform, you agree to this Policy.

1. Information We Collect

We collect personal and non-personal information to operate efficiently and improve user experience.

a) Personal Information

When you register or transact on Digikray, we may collect:

1. Name, mobile number, email, address, and gender
2. KYC and business details (PAN, GST, Aadhaar, bank account) for sellers
3. Payment details and transaction history
4. Communication preferences and feedback

b) Non-Personal Information

1. Device information, browser type, IP address
2. Usage data such as pages visited, session time, and clicks
3. Cookies and analytics information

c) Third-Party Information

We may receive data from logistics providers, payment gateways, or marketing partners to process orders or improve services.

2. Purpose of Data Collection

We collect and use your data to:

1. Verify and create your account.
2. Process orders, payments, and refunds.
3. Communicate offers, alerts, and updates.
4. Prevent fraud, disputes, or misuse.
5. Improve security and site performance.
6. Comply with applicable laws and government requests.
7. Conduct research, analytics, and marketing campaigns.

3. How We Use Your Information

Digikray may use your information for internal business and lawful purposes including:

1. Customer support and verification
2. Marketing and advertising campaigns
3. Sending service notifications and policy updates
4. Improving personalization and platform content

We may anonymize data to generate insights or improve future services.

4. Information Sharing

Your personal information may be shared only in these cases:

1. With trusted third-party service providers such as couriers, payment processors, or marketing tools under strict confidentiality.
2. With law enforcement or government authorities if required under applicable law.
3. With business affiliates or partners for platform-related operations.
4. During mergers, acquisitions, or reorganization of Digikray’s business.

Digikray does not sell or rent your personal data to any third party.

5. Data Retention

We retain user data for as long as necessary for operational, accounting, and legal purposes.

If you request deletion, certain data may still be stored for compliance or fraud prevention.

6. Security Measures

We use encryption, firewalls, and restricted access controls to protect your data.

However, you understand that no system is fully secure, and Digikray shall not be liable for unauthorized access caused by external hacking, third-party breaches, or user negligence.

7. Cookies Policy

Our website uses cookies to:

1. Keep you logged in and remember your preferences
2. Analyze traffic and usage patterns
3. Improve page speed and functionality

You may disable cookies through your browser settings, but some features may not work properly.

8. Your Rights

You may:

1. Access, correct, or update your account information
2. Request deletion of your account by contacting support@digikray.com
3. Opt out of marketing messages anytime

Digikray reserves the right to retain certain data for legal compliance and dispute resolution, even after account closure.

9. Third-Party Links

Our Platform may contain links to external sites. Digikray is not responsible for the privacy practices, security, or content of such websites.

10. Children’s Privacy

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal data from minors. If found, such data will be deleted immediately.

11. Policy Updates

Digikray may update this Privacy Policy at any time without prior notice. Updated versions will be published on our website, and continued use of the Platform constitutes acceptance of the revised policy.

12. Contact Us

For any questions or concerns about this Privacy Policy, contact us at:

📧 Email: info@digikray.com

🏢 Address:

🌐 Website: [www.digikray.com]