Privacy Policy – Digikray Market Academy

Effective Date: 01/09/2025

Company Name: Digikray Market Academy

(“we”, “our”, or “us”)

Website: www.digikray.com

At Digikray Market Academy, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our website, mobile interface, or related services (collectively, the “Platform”). By using the Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to operate our e-commerce services efficiently and improve user experience.

a) Personal Information

We may collect the following information when you register, place orders, or use our services:

1. Name, mobile number, email address, shipping/billing address, and gender
2. Seller verification details such as PAN, GST, Aadhaar, bank account details (where applicable)
3. Payment-related information and transaction history
4. Communication records, preferences, and feedback

b) Non-Personal Information

We may automatically collect:

1. Device information, browser type, IP address
2. Usage data such as pages visited, session duration, and interactions
3. Cookies and analytics data

c) Third-Party Information

We may receive information from third-party service providers such as logistics partners, payment processors, or service vendors to facilitate order processing and platform operations.

2. Purpose of Data Collection

We collect and use information for the following purposes:

1. Account creation, verification, and management
2. Processing orders, payments, refunds, and deliveries
3. Customer support and service communication
4. Fraud detection, security, and dispute resolution
5. Platform improvement, analytics, and performance monitoring
6. Marketing, promotional communication, and service updates
7. Compliance with applicable laws and regulatory requirements

3. Use of Information

Digikray Market Academy may use user information for legitimate business purposes, including:

1. Providing customer support and resolving issues
2. Sending transactional messages and important service notifications
3. Personalizing content and user experience
4. Conducting internal analysis, research, and reporting

Where feasible, data may be anonymized or aggregated for analytical purposes.

4. Information Sharing and Disclosure

We do not sell or rent your personal information. Information may be shared only in the following circumstances:

1. With trusted third-party service providers (such as delivery partners or payment processors) strictly for service fulfillment
2. With government authorities or law enforcement agencies when required by law
3. With affiliates or partners for operational and platform-related purposes
4. In the event of a business merger, acquisition, or restructuring

All such sharing is subject to reasonable confidentiality and security measures.

5. Data Retention

1. We retain user information for as long as necessary to fulfill business, legal, accounting, and compliance obligations.
2. Upon account deletion requests, certain information may still be retained where required by law or for fraud prevention and dispute resolution.

6. Data Security

1. Digikray Market Academy uses reasonable administrative, technical, and physical safeguards such as encryption, access controls, and secure servers to protect user data.
2. However, no system is completely secure, and we cannot guarantee absolute security against unauthorized access due to factors beyond our control.

7. Cookies Policy

We use cookies and similar technologies to:

1. Maintain user sessions and preferences
2. Analyze website traffic and usage patterns
3. Improve functionality, performance, and user experience

Users may manage or disable cookies through browser settings, though some features of the Platform may not function properly.

8. User Rights

You have the right to:

1. Access, update, or correct your personal information
2. Request account deletion by contacting official support
3. Opt out of non-essential marketing communications

Certain information may be retained even after account closure to meet legal or regulatory obligations.

9. Third-Party Links

The Platform may contain links to third-party websites or services. Digikray Market Academy is not responsible for the privacy practices, content, or security of such external platforms.

10. Children’s Privacy

The Platform is intended for users aged 18 years and above. We do not knowingly collect personal data from minors. If such data is identified, it will be deleted promptly.

11. Changes to This Privacy Policy

Digikray Market Academy reserves the right to update or modify this Privacy Policy at any time. Updated versions will be posted on the Platform. Continued use of the Platform constitutes acceptance of the revised policy.

12. Contact Information

For questions, concerns, or requests related to this Privacy Policy, contact:

Digikray Market Academy

📧 Email: info@digikray.com

🌐 Website: www.digikray.com

🏢 Address: [To be updated]